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At the service of municipalities – GERE management software program |
Ensuring satisfaction
Increase resident satisfaction and optimize resource use
Make your municipality an example of rapid service to residents and see their satisfaction rate climb thanks to GERE, a powerful request and complaint management software program! Designed by municipal employees for municipal employees, GERE clarifies your decisions with just a few clicks so you can move forward as quickly as possible. It provides you with simple tools to closely monitor the progress of files, diagnose problems, and optimize the use of existing and future resources. GERE closely fits the needs of municipal administration:
- Centralized complaint management
- Requests forwarded automatically
- Instant identification of sources of dissatisfaction
- Rapid diagnosis of problems
- Efficient, targeted responses
- Close monitoring of files until they are closed
- Optimal allocation of teams and equipment
- Wise long-term planning and budgeting
Request follow-up
Centralized management and automatic forwarding
It makes no difference whether complaints are made in person, by telephone, by e-mail, or via the Internet! GERE standardizes the request entry (hyperlink to the request entry window), automatically forwards the request to the appropriate person or department, and precisely identifies the source of the problem.
Close monitoring of files
Each day, GERE tells you everything you need to know to monitor the progress of a file until it is closed. You can instantly locate a request by launching a multicriterion search (hyperlink to the Types of Requests window) from your office, via your personal digital assistant, or from the comfort of your own home! For each request, GERE provides you with information about the type of problem, the progress made to date, the steps planned, the work teams and suppliers involved, the person responsible for the file, and the time line.
Diagnostic tool
Efficient responses
Act quickly and reduce your costs, especially in emergency situations. Make fully informed decisions about the teams and equipment to rush to the scene. And to speed up the process, place in the file all documents – no matter which department produces them - that will help diagnose the problem and establish a response plan. In effect, GERE offers the tremendous advantage of being able to be connected to the various information systems used in municipal administration, including the assessment roll and geomatics applications
Some of the departments that can be connected to GERE
- Public works
- Roads & highways
- Permit department
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- Municipal court
- Public security
- Parks department
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Management indicators
Wise budget and resource planning
No doubt you’d like to have a tool at your disposal that, year after year, could help you plan your needs so as to have the right resources in the right place at the right time. You’d like to be able to prepare budgets tied directly to real municipal needs. Indeed, you’d like to please residents by providing efficient service while cutting costs.
GERE serves as a powerful operating report allowing you to:
- Assess the satisfaction level of residents, by sector
- Pinpoint recurring problems
- Measure policy effectiveness
- Properly allocate staff, equipment, and fixed assets
- Release budgets modelled on real needs
GERE produces all the statistics you need about past problems and their distribution by sector to inform your decision-making! You can customize progress reports and histories (hyperlink to the Progress report, by request type and category window), enabling you to analyze, compare, and crosscheck data by sector and by type of request. Using combined searches, GERE informs you about recurring problems, their seriousness, their distribution by sector, the times of year they occur most frequently, the work teams and suppliers present, waiting periods, and incidents encountered.
GERE in pictures
Would you like to take a closer look at the various components of GERE? Click on the links below to see a few windows, files, and standard reports produced by this powerful municipal administration tool..
To learn more
Want to know more about GERE?
Testimonials
GERE – for satisfied residents, elected officials, and municipal employees!
“A city wishing to satisfy residents while keeping close tabs on expenditures has every reason to use GERE software. It has become an essential tool for me, as an elected representative, both for its timeliness and its ability to forward requests automatically to the right departments. I can keep track of all requests still open in my district, and I can follow each one closely, from the moment it is created until it is closed. When constituents contact me, I use the Internet to enter their complaints, and GERE creates the request. I like being able to enter requests at any time of day, whether I’m at home, at the office, or on the road. Then all I have to do is follow their progress in the reports sent to city council members.”
- Joan Lefebvre, city councillor, City of Trois-Rivières
“GERE was developed in the HYPERLINK "http://www.v3r.net/portail/index.aspx" City of Trois-Rivières following the municipal mergers in 2002. In our new, larger city, we wanted to improve customer service by introducing this technological innovation making it possible to enter all requests and track their progress through the machinery of municipal government until the files were closed. I strongly recommend the GERE software program to all my colleagues in the municipal world who would like to do more for their residents.”
- Yves Lévesque, mayor, City of Trois-Rivières
“Trois-Rivières needed a software program to optimize request management. With GERE, we have a program designed by municipal employees, meeting the needs of a municipality, and supporting a philosophy of municipal administration. Today, you can gain access to this incredible management tool and improve your service to residents.”
- Michel Byette, general manager, City of Trois-Rivières
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