Message from the CEO
Message from the mayor
A public-private collaboration

At the service of municipalities – LSI Group and Trois-Rivières collaboration

Message from the CEO of LSI Group to elected officials and city managers

LSI Group and the City of Trois-Rivières – partnering with municipalities

In your capacity as mayor, city councillor, or administrator, you know that providing the best possible service to residents despite limited resources is an on-going challenge. The major changes provoked by the mergers, urban sprawl, the weakening of the rural fabric, and the downsizing of government machinery are forcing you to demonstrate more and more ingenuity to do more with less. Plus, you know just how important it is to citizens to be heard - and to see things happen quickly.

With a view to increasing the satisfaction of all citizens, without incurring prohibitive costs, LSI Group and the City of Trois-Rivières have teamed up to find an affordable way to accelerate the processing of requests and complaints – and, above all, to find a solution respecting the philosophy of municipal administration and service so dear to citizens of everywhere.

LSI Group is proud to partner with the City of Trois-Rivières to offer you GERE software, a user-friendly request-management tool that will build a strong connection between residents and their cities. Ultimately, this will produce real partnerships for the well-being of the entire community.

Open letter from the mayor of the City of Trois-Rivières to his colleagues in the municipal world

The LSI Group consulting firm is marketing a remarkable management tool, which I know very well and can highly recommend: the GERE software program.

I am familiar with the GERE software program because it was developed in the HYPERLINK "http://www.v3r.net/portail/index.aspx" City of Trois-Rivières following the municipal mergers in 2002. Michel Byette, the general manager of our new, expanded city, wanted to improve customer service by introducing this technological innovation making it possible to enter all requests and track their progress through the machinery of municipal government until the files were closed.

I can thus strongly recommend the GERE software program to all my colleagues in the municipal world wishing to provide better service to residents. Thanks to the efforts of the LSI Group, this software program, originally developed for Trois-Rivières, is now available to all municipalities.

I hope that I have piqued your interest in GERE software and wish you a successful year.

Sincerely,

Yves Lévesque
Mayor of the City of Trois-Rivières

A public-private collaboration

GERE – A success story

The municipal mergers in 2002 marked a milestone in the history of the City of Trois-Rivières. Its population tripled overnight, creating a sizable challenge: understanding the various needs of all districts in the expanded city so as to make enlightened decisions that would satisfy all residents.

Aware of LSI Group’s extensive knowledge of the issues involved in municipal administration, the City of Trois-Rivières called upon this group to develop a custom solution for managing resident requests and complaints. In line with its tradition of collaborating with towns and cities, LSI Group sat down with its partner to rethink management processes, bearing these six imperatives in mind:

1. Reduce processing and response times
2. Ensure follow-up until the file is closed
3. Shed light on the decision-making process
4. Preserve the autonomy of the boroughs
5. Monitor resident satisfaction
6. Control costs

Eighteen months later, this collaboration produced the first request and complaint management software program that truly meets the needs of municipalities: GERE. Today, thanks to LSI Group and the City of Trois-Rivières, municipalities of all sizes are able to take advantage of this affordable program. Clearly a long-awaited solution, GERE has been greeted with enthusiasm. It was nominated for the Ovation award of the Union des municipalités du Québecpresented during the conference of the Association des directeurs généraux de municipalités du Québec and presented to the Caucus des municipalités.