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Administration
Time sheets and project management
Correlating tasks, teams, time, and equipment for optimal control of costs and schedules
Save vast amounts of money by ending delays and cost overruns. LSI Group’s flexible, ergonomic project management solution divides large projects into stages and subprojects. For every task, it allocates contractors, employees, shifts, equipment, and related fixed fee costs to every step. Each day, employees in the various building trades report their hours via a secure Web portal, making it possible to closely monitor hours and the work accomplished. In addition, these reports enable you to compare real results with forecasts and better plan for the future.
Custom solutions
Our spectrum of time sheet and project management solutions
Complaint management
Complaints: key indicators for improving customer service
Thanks goodness customers complain! This gives us valuable clues to understanding their sources of dissatisfaction, figuring out how to solve problems in the short term, and offering the products and services they are looking for.
Be sure to keep a record of all complaints. LSI Group’s complaint management solution allows you to centralize data capture and automatically forward requests to the appropriate department. Complaints are divided into customizable categories such as products, services, warehouses, vehicles, employees, and suppliers. This enables you to instantly locate the source of problems and resolve them once and for all.
Our complaint management solution gives you all the tools you need to closely monitor the progress of files until they are closed. It keeps you fully informed at all times about the types of problem, actions taken, the next steps, the teams and suppliers involved, the people handling the files, and the time frames. Our solution also offers the enormous advantage of connecting with your company’s various systems and databases, including those related to procurement, warehousing, sales, transport, accounting, and customer service. Above all, you will have everything you need to review your business offer and procedures to continually increase customer satisfaction.
Custom solutions
Our spectrum of complaint management solutions
Document management
LSI Group offers you a solution to centralize management of both your archival and your frequently consulted documents. This solution handles the updating of data essential to your on-going operations, the archiving of transaction data and supporting documents, the distribution of catalogues and reports, and information retrieval.
Even more impressive, this is all done in a user-friendly Web environment, with highly secure remote access based on user profiles. Wherever you are, your documents and databases are right at your fingertips. Our document management solution offers many advantages: it saves paper, reduces printing and mailing costs, accelerates updates and information retrieval – not to mention the phenomenal increase in responsiveness to the many external factors affecting your company.
Custom solutions
Our spectrum of document management solutions
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