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Sales and marketing
E-business
Transactional sites – a springboard to growth
Think big. Make your transactional site the cornerstone of a brilliant e-business strategy.
A Web site where you can process orders, take reservations, or handle on-line purchases can be a powerful lever for boosting sales. LSI Group places its marketing know-how, vast knowledge of the business world, and Web expertise at your service to ensure your site facilitates order taking, generates sales, and increases customer loyalty.
Browse, find, and buy
LSI Group aims to offer your customers an enjoyable and successful experience, whether they are shopping, making reservations, or placing orders. To facilitate their searches and maximize their comfort, we focus on making their experience ergonomic, intuitive, fast, and efficient. We design transactional sites that, like interactive showcases tailored to the habits and preferences of your customers, encourage them to explore your entire product line. Make your business-to-business (B2B) or business-to- customer (B2C) site a source of customer satisfaction and a springboard to prosperity.
Custom solutions
Discuss your situation with one of our representatives to learn how LSI Group can align its e-business solutions with your needs.
Our spectrum of e-business solutions
Sales analysis
Track sales in real time
To surpass the expectations of your customers and pull ahead of the competition, you need to plan your promotional campaigns based on demand, trends, and profit imperatives – and there’s not a moment to lose. In other words, the ability to analyze your sales in real time would give you a clear advantage. This is what LSI Group offers you: however large or small your product line; however many categories there are; and whatever your operating platform. We provide you with ergonomic instrument panels that, in just seconds, produce sales analyses that give you precise information about your market and inform your marketing decisions.
Custom solutions
Our spectrum of sales analysis solutions
Mobile applications
Expand your horizons to a world in motion
Business people on the move, sales reps on the road, telecommuters, inventory control clerks, health care workers rushing from room to room – in every case, efficiency demands mobility. Thanks to wireless technologies, all your teams can be ten times more productive when given the chance to perform just about any task by remote means. Call upon LSI Group to transform your world so that movement is no longer an obstacle.
LSI Group will securely connect your pocket computers, personal digital assistants, bar-code scanners, and tablet PCs to your operating systems, message boxes, applications, and data bases in real time or sync mode – in perfect harmony with your peripherals.
Custom solutions
Discuss your situation with one of our representatives to learn how LSI Group can align its mobile application solutions with your needs.
Our spectrum of mobile solutions
Electronic catalogues and order taking
Align your offer, save money, and increase profit margins
At a time of saturated niche markets, consolidated purchases, and far-flung suppliers, how can you better serve your customers and offer products tailored to their needs and preferences? Opting to use an electronic catalogue to refine your marketing formula is a step in the right direction. LSI Group has designed secure e-catalogues accessible via the Web. These customizable catalogues can be updated in real time and searched by product or product category. Customers can quickly find what they are looking for and place orders easily. Transactions and invoices are archived, making it possible for you to carry out data searches and produce reports and income tax returns. This solution also provides you with all the tools you need to improve your mix of products and services based on the habits of your customers, manage inventory, and closely track sales, returns, costs, and profit margins. Finally, our e-catalogues offer the huge advantage of being able to be updated instantly, saving paper and reducing printing and mailing costs.
Custom solutions
Discuss your situation with one of our representatives to learn how LSI Group can align its e-catalogue solutions with your needs.
Our spectrum of e-catalogue solutions
Sales force
To sell more, you need to know more. Before meeting customers, you need to be fully prepared to answer their questions, engage their interest, and anticipate their needs. Wherever you might be, there’s nothing like being able to hook up to a Web portal and learn everything about your customers, their spending habits, their orders, their returns history, and the sources of their dissatisfaction. After compiling a detailed profile of your clients, LSI Group’s Web solution enables you to view the full catalogue of your products and services in real time to identify exactly which ones will offer the characteristics and advantages best meeting their needs.
Custom solutions
Discuss your situation with one of our representatives to learn how LSI Group can align its solutions with the needs of your sales force.
Our spectrum of solutions designed for your sales force
Complaint management
Complaints: key indicators for improving customer service
Thanks goodness customers complain! This gives us valuable clues to understanding their sources of dissatisfaction, figuring out how to solve problems in the short term, and offering the products and services they are looking for.
Be sure to keep a record of all complaints. LSI Group’s complaint management solution allows you to centralize data capture and automatically forward requests to the appropriate department. Complaints are divided into customizable categories such as products, services, warehouses, vehicles, employees, and suppliers. This enables you to instantly locate the source of problems and resolve them once and for all.
Our complaint management solution gives you all the tools you need to closely monitor the progress of files until they are closed. It keeps you fully informed at all times about the types of problem, actions taken, the next steps, the teams and suppliers involved, the people handling the files, and the time frames. Our solution also offers the enormous advantage of connecting with your company’s various systems and databases, including those related to procurement, warehousing, sales, transport, accounting, and customer service. Above all, you will have everything you need to review your business offer and procedures to continually increase customer satisfaction.
Custom solutions
Our spectrum of complaint management solutions
Client relations
Knowing your customers, the cornerstone of business growth
How do you target, attract, and earn the loyalty of good customers when they number in the thousands or even millions? The challenge consists in accurately defining their profiles, responding quickly to their requests, and adjusting your offer accordingly so as to please them even more and engage their interest – now and in the future.
Our customer-relationship management and customer service solution helps you to better understand your clients and pinpoint their areas of concern. From prospecting to after-sales service, it produces analyses and background data enabling you to keep close tabs on the spending habits, returns, comments, and complaints of customers as well as on services rendered. Linked to all your business functions, our solution allows all your divisions to stay informed about the contacts established with clients, respond quickly to their comments, complaints, and requests, and more accurately assess their preferences and requirements so as to provide personalized offers that evolve with them. Now you can take full advantage of every opportunity to make a sale!
Custom solutions
Discuss your situation with one of our representatives to learn how LSI Group can align its customer-relationship management and customer service solutions with your needs.
Our spectrum of customer-relationship management and customer service solutions
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